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How do I buy?
Just send us an
email with the coin’s Product ID, and we’ll go
from there.
What payment methods to you accept?
We accept:
• Direct Deposit;
• Cheque;
• Money Order;
• Cash; and
• PayPal.
All cheques and Money Orders must be in Australian Dollars. If you
pay via PayPal, it’s only fair that you should pay the PayPal
fees. Otherwise, the prices for our coins would be much higher.
The PayPal charge is 4%, which includes insurance against credit
card charge backs. This insurance covers us and not the client.
Our bank details are:
A/C Name: Drake
Sterling Numismatics Pty Ltd
BSB: 062070
A/C #: 10226941
Swift code CTBAAU2S
Commonwealth Bank of Australia
What are your bank details?
Our bank details are:
A/C Name: Drake
Sterling Numismatics Pty Ltd
BSB: 062070
A/C #: 10226941
Swift code CTBAAU2S
Commonwealth Bank of Australia
Where do you ship to?
Generally, we ship to
all corners of the globe. Parcels sent to high-risk countries will
be dispatched at the customer's risk, and insurance will not be
available. Some high-risk countries include, but are not limited
to, Iraq, Afghanistan, Somalia, and Nigeria. Registered
international mail is $25 and international express
courier (IEC) is $55.
What are your lay-by (or layaway) terms?
We’re pretty flexible when it comes to lay-by. If you can put down
a 10% deposit, we’ll hold a coin for you for up to 60 days. If you
need a more special arrangement, just let us know. Please note
that we cannot offer refunds on coins purchased on lay-by, and if
you default on your payments, you will forfeit your deposit; any
balance paid will be refunded to you. Lay-by is not available on
bullion.
How much is postage?
In Australia, registered post is $8, uninsured.
Internationally, registered mail is $25 and international express
courier (IEC) is $55.
Insurance is only available with domestic registered post and IEC.
Insurance is not available with international registered post.
Insurance is not available to some countries.
How much is insurance?
Insurance is charged at 2% of the insurable value. In order to
make a claim, you must show that the insured parcel was lost in
transit and did not arrive at its destination. If Australia Post
confirms that the parcel was delivered or signed for (even if it
wasn’t signed by you), a claim cannot be made. We’re proud to say
that since we opened our doors in 2004, we haven’t lost a single
parcel (and made our insurers a killing in the process).
What is your refund policy?
Please see our
Terms
of sale.
Do you have a shop?
No, we are a mail order business, and our coins are kept in safe
deposit boxes. The fewer overheads we have, the cheaper we can
sell our coins to you, our valued customer.
I see the words ON HOLD on some
products. What does this mean?
ON HOLD means that an item has
been sold, but has not yet been paid for by the client who bought
it. If the client defaults, the coin will be available for sale
again.
What coins should I
buy for an investment?
We neither encourage nor discourage coin investing, but we are not
authorised to give investment advice. Best check with your
financial planner, or, better yet, do your own research.
What’s wrong with the Bargain Bin coins? Why are they so cheap?
Nothing is wrong with the Bargain Bin coins, except that they are
not PCGS-graded. The pricing is based on cost, so we take our buy
prices and add a small premium to come up with the selling price.
Please note that the coins are graded to Australian grading standards,
so some coins graded UNC may grade AU58 by PCGS. We cannot
guarantee that coins in the Bargain Bin will cross to PCGS, or if
they will even be certified at all. Products in the Bargain Bin are
covered by our refund policy.
Why are PCGS-graded coins more expensive than uncertified
coins?
When you buy a PCGS-graded coin, you are buying certainty,
certainty that the coin is accurately graded, certainty that the
coin is genuine, and certainty about the coin’s liquidity. This
certainty is not free and is priced into the list price of the coin.
In reality, PCGS-graded coins are not more expensive than
uncertified coins; rather, uncertified coins sell at a discount.
Another view is that common comparisons between Australian grades and
PCGS grades are wrong, leading to the impression that PCGS-graded
coins are expensive. We’ve seen some uncertified coins described
as “Gem Uncirculated”, for example, selling for multiples of what
we’re selling comparable coins for, except that PCGS has graded
our coins in MS62 or MS63, so collectors pay less for them even
though they're getting the same (or sometimes better) coin.
I'm from overseas. What exchange rate do you use?
That’s up to your bank, since we can only accept payment in
Australian Dollars.
Why don’t you have a landline phone number?
One word: Cost. These days, with wireless internet, email, and
cheap mobile phone plans, who needs an expensive landline? The
fewer expenses we have, the more savings we can pass onto you. If
you’re worried about cost of calling a mobile, just send us your
phone number and we’ll be happy to give you a call back. Our
number is 0421 229 821.
Do you have fax?
We use email, like 95% of the population. If you are unable to
email or call us and prefer to use a fax machine, regretfully you
won’t be able to get in touch with us.
Do you discount?
We discount for established clients. If you’re a new client, show
your good faith by buying a few things at the list price. After we
get to know each other a bit better, we’ll be happy to negotiate
on prices. But remember, discounts have to be earned!
How much discount do you give to established clients?
Depends how “established” you are. But let’s face it, there’s not
much room to move in quality coins, especially PCGS-graded coins.
If you think we can take $50 off a $500 coin, well, think again.
Realistically, the average discount is between 2 - 4%. But only
for established clients.
I have a coin. How much is it worth?
Although we’ll try to help collectors identify coins as best we
can, sometimes it’s more helpful if you do a bit of cursory
research yourself before contacting us. We get dozens of inquiries
like this every day, and a bit of legwork from you first goes a
long way. Another thing, there is no way we can value a coin over
the phone, so don’t get annoyed if we ask for an email instead.
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